This Cookie Policy explains how HAIR LABS AI LTD (trading as "Hair Labs") ("Hair Labs", "we", "our", or "us") uses cookies and similar technologies on www.hairlabs.ai (the "Site"). It describes what cookies are, what types we use, why we use them, and how you can manage your preferences.
This Cookie Policy should be read together with our Privacy Policy, which explains how we process personal information.
1. Consent Models by Jurisdiction
1.1 United Kingdom
Where required by applicable law, we request your opt-in consent before placing non-essential cookies or similar technologies on your device. You can withdraw or change your consent at any time through our cookie settings panel where available or via your browser settings.
Strictly necessary cookies, which are essential for Site operation, do not require consent.
1.2 United States
In the United States, we generally provide notice about our use of cookies and offer choices to manage certain categories of cookies. Where applicable under state privacy laws, you may have the right to opt out of the "sale" or "sharing" of personal information, or "targeted advertising", that may occur through certain advertising and analytics cookies.
You can exercise these choices via our cookie settings panel where available, the "Do Not Sell or Share My Personal Information" link or equivalent privacy choices link on the Site where available, and/or Global Privacy Control (GPC) signals where our systems can detect them. See Sections 6.3 and 7.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. Cookies help websites function, remember user preferences, and provide insights about how the website is used.
Cookies can be:
- First-party cookies: set by the website you are visiting, in this case Hair Labs.
- Third-party cookies: set by another party, for example analytics or advertising providers.
We also use similar technologies such as pixels, tags, scripts, and SDKs. For simplicity, we refer to these as "cookies" in this policy.
3. Types of Cookies We Use
3.1 Strictly necessary cookies
These cookies are essential to operate the Site and enable core functionality, such as:
- Page navigation and load balancing.
- Security and fraud prevention.
- Shopping cart and checkout functionality.
- Storing your cookie consent preferences.
These cookies cannot be switched off in our systems where the cookie tool provides this, because the Site may not function properly without them.
3.2 Performance and analytics cookies
These cookies help us understand how visitors interact with the Site so we can improve performance, content, and user experience. They may collect information such as pages visited, time spent, and error messages.
Examples may include analytics tools such as Google Analytics and similar measurement services.
In the UK, these cookies are activated after you have provided consent via our cookie settings panel where required by applicable law.
3.3 Functionality cookies
These cookies allow the Site to remember choices you make, for example language or region selections, and provide enhanced features.
3.4 Targeting and advertising cookies
These cookies and similar technologies, such as pixels, may collect information about your browsing activity to:
- Measure the effectiveness of advertising campaigns.
- Build or use audiences for advertising.
- Deliver more relevant ads on third-party platforms.
Examples may include Meta/Facebook Pixel, Google Ads tags, and similar tools. Depending on configuration and applicable law, certain uses of these cookies may be considered "sale" or "sharing" of personal information, or "targeted advertising", under US state privacy laws. See Section 7.
4. Key Third-Party Cookie Providers
The following third-party services may place cookies or similar technologies on your device when you use the Site:
- Google Analytics: performance and analytics; used for Site usage statistics and measurement.
- Meta / Facebook: targeting and advertising; used for advertising, retargeting, and campaign measurement.
- Google Ads: targeting and advertising; used for advertising, remarketing, and conversion tracking.
- Klaviyo: performance and targeting; used for email marketing and user engagement tracking.
- Shopify: strictly necessary and functionality; used for platform operation, session management, cart, and checkout.
- Recharge: functionality and subscription management; used to support subscription and customer portal functionality where applicable.
- TripleWhale: performance and advertising; used for advertising attribution and analytics.
This list is not exhaustive and may change as we update our tools and services. Please review each provider's privacy policy for more details on how they process data. We do not control third-party cookies, but you may manage them via our cookie settings panel where available or your browser.
5. Cookie Duration
Cookies may be:
- Session cookies: temporary cookies that are deleted when you close your browser.
- Persistent cookies: cookies that remain on your device until they expire or are deleted.
The duration of cookies varies by purpose and provider. Analytics and advertising technologies may retain data for limited periods depending on configuration and provider settings. For example, Google Analytics 4 event/user data retention may be configured between 2 and 14 months, after which it may be deleted or aggregated.
6. How to Manage Your Preferences
6.1 Cookie settings panel
If our Site provides a cookie settings panel, for example via a banner or cookie icon, you can:
- Accept or reject non-essential cookie categories, and
- Change your preferences at any time.
6.2 Browser controls
Most browsers allow you to delete, block, or limit cookies and to manage cookie settings. Please note that blocking strictly necessary cookies may impact Site functionality, including checkout.
6.3 Global Privacy Control
Where required by applicable law and where our systems can detect it, we treat Global Privacy Control (GPC) signals as a valid request to opt out of certain online tracking activities that may constitute "sale" or "sharing" of personal information, or targeted advertising via cookies. See Section 7.
7. "Do Not Sell or Share My Personal Information" (US Residents)
Certain targeting/advertising cookies and similar technologies may involve disclosures of personal information that could be considered a "sale" or "sharing" under laws such as the CCPA/CPRA, depending on how third parties use the information.
If you are eligible to opt out under applicable US state law, you can do so by:
- Using the cookie settings panel to disable advertising/targeting cookies where available,
- Clicking the "Do Not Sell or Share My Personal Information" link or similar privacy choices link in the Site footer where available,
- Enabling Global Privacy Control (GPC) in your browser where our systems can detect it, and/or
- Contacting us at concierge@hairlabs.ai.
Opt-out choices may be device- and browser-specific. If you use multiple devices or browsers, you may need to apply your choices on each one.
8. Your Rights
UK residents
You may have rights under UK data protection law, including the right to withdraw consent for non-essential cookies at any time and to exercise rights described in our Privacy Policy.
US residents
Depending on your state, you may have rights to know/access, delete, correct, and opt out of sale/sharing/targeted advertising. Details are provided in our Privacy Policy.
9. Children's Privacy
Our Site is not directed to children and we do not knowingly collect personal information from children under 13 through cookies. We also do not knowingly sell or share personal information of consumers under 16.
If you believe we have collected such information, please contact us and we will take appropriate steps.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page and the "Last updated" date will be revised accordingly.
Where required by applicable law, we will notify you of material changes and, where necessary, obtain your renewed consent for non-essential cookies.
11. Contact Us
For questions about cookies or this Cookie Policy, contact us:
HAIR LABS AI LTD (trading as Hair Labs)
96 Kensington High Street
London, W8 4SG
United Kingdom
Email: concierge@hairlabs.ai
Phone: +44 (0)203 7272 691