This website (the "Site") is operated by HAIR LABS AI LTD (Company Number: 16255182) (trading as "Hair Labs") ("Hair Labs", "we", "us", or "our"). Our online store is hosted by Shopify Inc.
By accessing or using the Site, creating an account, or purchasing products from us, you agree to be bound by these Terms of Use ("Terms"), together with our Privacy Policy and any other policies referenced on the Site (collectively, the "Agreement"). If you do not agree, you must not use the Site.
These Terms apply to users located in the United Kingdom, the United States, and elsewhere. Where jurisdiction-specific terms apply, we state this clearly.
1. About Us
HAIR LABS AI LTD
Registered office: 96 Kensington High Street, London, W8 4SG, United Kingdom
Email: concierge@hairlabs.ai
Phone: +44 (0)203 7272 691
2. Eligibility and Account Responsibility
You must be at least 18 years old to purchase products from the Site and to create an account. By using the Site, you represent that you have the legal capacity to enter into a binding contract.
If you create an account, you are responsible for maintaining the security of your account access, including any devices, email accounts, authentication codes, or credentials used to access your account. You agree to provide accurate and up-to-date information.
We may refuse service, terminate accounts, or cancel orders where permitted by law, including for suspected fraud, misuse, or breach of these Terms.
3. Products and Important Health Information
Our products are food/dietary supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.
3.1 United States (FDA / DSHEA)
If you are a US customer and our product descriptions include structure/function statements, the following applies:
These statements have not been evaluated by the Food and Drug Administration (FDA). This product is not intended to diagnose, treat, cure, or prevent any disease.
This disclaimer is required under the Dietary Supplement Health and Education Act of 1994 (DSHEA).
3.2 United Kingdom
Information provided on the Site is for general information only and is not intended to replace advice from your GP or other qualified healthcare professional. Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
3.3 Safety guidance
You should consult a healthcare professional before using supplements if you are pregnant, breastfeeding, have a medical condition, or take prescription medication. Always follow the product label and usage instructions.
4. Ordering and Contract Formation
All orders are subject to acceptance by us. A legally binding contract is formed only when we send you an order dispatch confirmation or otherwise confirm shipment.
We may decline or cancel orders where permitted by law, including where we suspect fraud, unauthorised transactions, pricing errors, or stock availability issues. If we cancel an order after payment, we will refund the relevant amount to the original payment method.
5. Pricing, Currency, and Taxes
Prices are displayed in GBP (£) for UK customers and USD ($) for US customers, as presented at checkout. Prices may change from time to time.
5.1 Taxes
For US customers, prices may not include applicable state and local sales tax, which is calculated at checkout where required.
5.2 Promotions
Promotions, discount codes, and offers are subject to additional terms presented at the time of the offer and may be changed or withdrawn at any time, to the extent permitted by law.
6. Subscriptions and Auto-Renewal
If you purchase a subscription, your subscription will continue and automatically renew unless and until you cancel, or we terminate it in accordance with these Terms.
Subscription management may be provided through our commerce and subscription partners, including Shopify and Recharge. Your ability to manage, pause, skip, reschedule, or cancel a subscription may be presented through the customer account or subscription portal available at the time.
6.1 Recurring billing authorisation
By subscribing, you authorise us and our payment, commerce, and subscription providers to charge your chosen payment method automatically at the renewal interval shown at checkout, until cancellation.
6.2 Disclosure and consent (US auto-renewal compliance)
We present subscription terms, including price, renewal interval, and cancellation method, at or before checkout. By completing a subscription purchase, you provide express affirmative consent to the auto-renewal terms and recurring charges.
We will also provide a post-purchase acknowledgement, for example via email receipt or order confirmation, that includes subscription terms and information on how to cancel.
6.3 Minimum commitment, if applicable
Some subscription options may include a minimum term, for example a prepaid or minimum-duration plan. Any minimum term will be clearly disclosed at checkout.
6.4 Managing, pausing, or cancelling
You can manage or cancel your subscription through your account dashboard or subscription portal where available, or by contacting us at concierge@hairlabs.ai.
To avoid charges for the next renewal, cancellations or changes should be made at least 24 hours before your next billing date, unless applicable law requires a different standard in your jurisdiction.
6.5 Price changes
If subscription pricing changes, we will provide notice where required by law. The timing and method of notice may vary by jurisdiction.
7. Shipping, Delivery, Risk, and Title
Delivery timelines are estimates only and may be affected by carrier delays, weather events, customs processing, or other circumstances outside our reasonable control.
7.1 Risk of loss
Unless applicable law provides otherwise, risk of loss passes to you upon delivery to the shipping address.
7.2 Title
Title to products passes to you when the products are dispatched, unless applicable law provides otherwise.
7.3 US fulfilment
US orders may be shipped from a US-based fulfilment partner.
8. Cancellations, Returns, and Refunds
Our returns and refunds practices are described in our Returns Policy on the Site, which forms part of these Terms. If there is a conflict between these Terms and the Returns Policy on a specific point, the Returns Policy will apply to returns and refunds.
8.1 UK consumers: right to cancel
If you are a UK consumer buying online, you generally have a legal right to cancel many purchases within 14 days after the day you receive the goods, without giving a reason, subject to statutory exceptions.
Important hygiene/health exception for sealed goods: for health protection or hygiene reasons, we may not be able to accept returns of sealed goods if they become unsealed after delivery, where this statutory exception applies.
If you exercise your cancellation right, you must return the goods in accordance with the instructions in our Returns Policy. Refunds will be processed in accordance with applicable law and our Returns Policy.
8.2 US consumers
US consumers may have additional rights under state consumer protection laws. Nothing in these Terms limits rights that cannot be waived under applicable law.
8.3 Non-returnable items
We do not accept returns for gift cards and other items marked as non-returnable, where permitted by law.
9. User Content and Communications
If you submit reviews, feedback, or other content to us, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, and display that content for our business purposes, including marketing, subject to applicable law and your rights.
You represent that any content you submit is accurate, lawful, and does not infringe third-party rights.
If we wish to use your name, image, likeness, video, or other clearly identifiable testimonial materials in marketing, we may request additional consent where required by law.
You may request removal of your content by contacting us at concierge@hairlabs.ai. We will consider such requests in accordance with applicable law, although removal may not be possible in all circumstances, for example where the content has already been shared with third parties or is required for legal purposes.
10. Acceptable Use and Prohibited Conduct
You must not:
- Use the Site for unlawful purposes.
- Attempt to gain unauthorised access to the Site or systems.
- Introduce malware or harmful code.
- Scrape, copy, or exploit Site content except as permitted by law or with our written consent.
- Interfere with Site security or performance.
We may suspend or terminate access for violations of this section.
11. Intellectual Property
All content on the Site, including text, graphics, logos, product names, and design, is owned by or licensed to Hair Labs and is protected by UK, US, and international intellectual property laws. You may not use our intellectual property without our prior written consent, except as permitted by law.
12. Third-Party Tools and Links
The Site may include third-party tools or links. We do not control and are not responsible for third-party content, availability, or terms. Your use of third-party services is at your own risk and subject to their terms.
13. Unauthorised Resellers and Third-Party Marketplaces
Hair Labs products are intended to be sold exclusively through our official website, www.hairlabs.ai, and any authorised retail partners we may designate from time to time.
We are not responsible for the quality, authenticity, or safety of products purchased through unauthorised third-party sellers, resellers, or marketplace platforms, including but not limited to Amazon, eBay, or similar sites. Refunds, returns, customer support, and product warranties, if any, apply only to purchases made directly from hairlabs.ai or from our authorised partners.
If you believe an unauthorised seller is distributing our products, please contact us at concierge@hairlabs.ai.
14. Disclaimers of Warranties
To the maximum extent permitted by applicable law, the Site, products, and services are provided "as is" and "as available". We disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except to the extent such warranties cannot be excluded under applicable law.
Nothing in these Terms affects rights and remedies that cannot be waived under applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Hair Labs will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
To the extent permitted by applicable law, our aggregate liability for all claims arising out of or relating to the Site, products, or these Terms will not exceed the greater of:
- $100.00 USD, or
- the amount you paid us in the six (6) months preceding the event giving rise to the claim.
UK consumers
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or breach of statutory rights.
Some jurisdictions
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
16. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Hair Labs from claims, damages, liabilities, and expenses arising from your breach of these Terms or unlawful misuse of the Site.
For UK consumers, this clause does not limit statutory rights and will be interpreted to the extent permitted by law.
17. Dispute Resolution and Governing Law
17.1 UK customers: governing law and courts
If you are a UK customer, these Terms are governed by the laws of England and Wales, and disputes will be subject to the jurisdiction of the courts of England and Wales.
17.2 US customers: arbitration and class action waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
If you are a US customer, you and Hair Labs agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or products (a "Dispute") will be resolved as follows:
(a) Informal resolution first. Before initiating arbitration, you agree to contact us at concierge@hairlabs.ai and provide a brief description of the Dispute and the relief requested. We will try to resolve the Dispute informally within a reasonable time.
(b) Small claims court exception. Either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court.
(c) Binding arbitration. If a Dispute is not resolved informally, and is not in small claims court, it will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable consumer arbitration rules. The arbitration will be conducted on an individual basis. The arbitrator will have authority to award any relief that a court could award, subject to these Terms. Arbitration will be conducted remotely by videoconference or telephone unless the arbitrator determines that an in-person hearing is necessary. The seat of arbitration shall be New York, New York, unless otherwise required by AAA rules or applicable law.
(d) Fees and costs. AAA fees and arbitrator compensation will be allocated in accordance with AAA rules and applicable law. Where required by AAA consumer rules or applicable law, Hair Labs will pay or reimburse certain arbitration fees.
(e) Class action waiver. You and Hair Labs agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
(f) Opt-out right. You may opt out of this arbitration agreement within 30 days of your first purchase or first use of the Site after these Terms become effective, by emailing concierge@hairlabs.ai with the subject line "Arbitration Opt-Out" and including your name, email address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms.
(g) Severability. If any portion of this arbitration section is found unenforceable, the unenforceable portion will be severed and the remainder will remain in effect, except that if the class action waiver is found unenforceable, this entire arbitration section will be null and void.
17.3 US customers: governing law outside arbitration
To the extent not governed by the Federal Arbitration Act, any Dispute with a US customer, including where you have opted out of arbitration, will be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-law principles. In such cases, you consent to the exclusive jurisdiction of the state and federal courts located in New York, New York.
18. Termination
We may terminate or suspend access to the Site if you violate these Terms or if required for security or legal reasons. Termination does not affect rights and obligations accrued before termination.
19. Force Majeure
We are not liable for delays or failures to perform caused by events beyond our reasonable control, including carrier disruptions, strikes, natural disasters, war, governmental actions, or failures of networks or third-party services.
20. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on the Site with a revised "Last updated" date. If changes are material, we will provide additional notice where required by law. Continued use of the Site after updates means you accept the updated Terms.
21. Severability and Entire Agreement
If any provision is held unenforceable, the remainder will remain in effect. These Terms, together with the Privacy Policy, Cookie Policy, Returns Policy, and any policies referenced on the Site, constitute the entire agreement between you and Hair Labs regarding the Site and purchases.
22. Contact
HAIR LABS AI LTD (trading as Hair Labs)
96 Kensington High Street
London, W8 4SG
United Kingdom
Email: concierge@hairlabs.ai
Phone: +44 (0)203 7272 691